Property Management Contacts
For AdminsConfigure management company information and contact details displayed on your portal.
Last updated: 2/10/2026
Many communities are managed by a property management company. The property management section lets you display management company contact information prominently on your portal, so residents always know who to call.
Accessing Property Management Settings
Navigate to Admin > Settings > Property Management to configure management contacts.
Management Company Information
Company Name
The name of your property management company. This appears in the portal sidebar and contact areas.
Contact Directory
Add multiple contacts for different needs. Each contact entry includes:
- Name — The contact person's name or department
- Title/Role — Their position (e.g., "Community Manager", "Maintenance Coordinator")
- Email — Contact email address
- Phone — Contact phone number
Adding Contacts
Click Add Contact
In the property management section, click Add Contact.
Fill in details
Enter the contact's name, title, email, and phone number. All fields are optional except the name.
Set sort order
Assign a sort order to control the display sequence. Lower numbers appear first. Put the most important contacts (like the community manager) at the top.
Save
Click Save to add the contact. They'll appear in the portal's contact section immediately.
Sort Order
Contacts are displayed in the order you specify. Use sort order numbers to arrange them logically:
| Sort Order | Contact |
|---|---|
| 1 | Community Manager |
| 2 | Assistant Manager |
| 3 | Maintenance Coordinator |
| 4 | Accounting Department |
Portal Display
Property management contacts appear in:
- Portal sidebar — Quick access from any page
- Contact sections — Dedicated contact areas of the portal
Residents can see the management company name and all listed contacts with their titles and contact information.
Best Practices
- Keep it current — Update contacts when personnel change. Outdated contact information frustrates residents.
- Include multiple channels — Provide both email and phone when possible. Some residents prefer one over the other.
- Use role titles — "Community Manager" is more useful than just a name, especially for new residents who don't know the team yet.
- Order by importance — Put the primary point of contact first. Most residents will call the first number they see.
- Add after-hours info — If there's an emergency after-hours number, include it with a clear label.
Self-managed communities
If your community doesn't use a property management company (self-managed HOA), you can use this section to list board member contacts or skip it entirely. Board contacts are also available through the Board Management section.
Next Steps
- Site Settings & Contact Info — Configure community-level contact information
- Board Management — Manage board member contact details
- User Management — Manage all community members