FAQ & Troubleshooting

Find answers to frequently asked questions and solutions to common issues with your community portal.

General Questions

What is AtriumCMS?

AtriumCMS is a web-based platform for homeowners and condominium associations. It provides a branded community portal where residents can access documents, view events, see board information, and stay informed about community news. Administrators use it to manage content, users, and governance.

Is my information secure?

Yes. AtriumCMS uses encrypted connections (HTTPS) for all data transmission, role-based access controls to limit who sees what, and secure authentication to protect your account. Your personal information is only visible to administrators and is never shared publicly.

What browsers are supported?

AtriumCMS works with all modern browsers:

• Chrome (version 90+)
• Firefox (version 90+)
• Safari (version 14+)
• Edge (version 90+)

For the best experience, keep your browser updated to the latest version.

Can I access the portal on my phone?

Yes. The portal is fully responsive and works on phones and tablets. You can access it through your mobile browser — no app download required.

Account Questions

I didn't receive my invitation email

Check the following:

1. Spam/junk folder — Invitation emails sometimes get filtered. Look for an email from your community association.
2. Correct email — Verify with your administrator that they have the right email address on file for you.
3. Email provider blocking — Some corporate email providers block automated emails. Ask your administrator to resend the invitation, and consider providing a personal email address.

If you still don't see it, contact your community administrator and ask them to resend the invitation.

I forgot my password

Click the Forgot Password link on the login page. Enter your email address, and you'll receive a password reset email. Follow the link to set a new password.

How do I change my email address?

Contact your community administrator. For security reasons, email changes must be done by an admin through the user management system.

Can I have multiple accounts?

No. Each person has one account tied to their email address. If you need access with a different email, ask your administrator to update your account.

Document Questions

I can't find a specific document

Try these steps:

1. Search — Use the search bar in the document library with specific keywords
2. Browse categories — Check different category tabs; the document might be in a different category than expected
3. Check visibility — Some documents are restricted to specific roles (owners, board members). If you believe you should have access, contact your administrator.

How do I download a document?

Click on the document to open it. Then click the Download button. PDFs and images can also be previewed directly in your browser before downloading.

Can I upload documents?

Document uploading is restricted to administrators and editors. If you have a document that should be added to the portal (like a completed form), email it to your community administrator.

Event Questions

How do I RSVP to an event?

Open the event detail page and click the RSVP button if one is available. Not all events have RSVP enabled — it depends on the event organizer's settings.

Are board meetings open to residents?

In most communities, board meetings are open to all residents. Check the event description for any attendance notes. Regular board meetings typically welcome observers.

Admin Questions

How do I add a new board member?

1. Create a user account for them if they don't have one (User Management)
2. Assign them the "Board Member" role
3. Go to Board Management and assign them to their position
4. Send their invitation if they haven't logged in yet

How do I change a user's role?

Navigate to Admin > Members > Users, find the user, click to edit, and select the new role from the dropdown. Changes take effect immediately.

How do I publish my site?

Go to Admin > Settings > Site Settings and change the site mode from "Coming Soon" to "Published". See Initial Setup & Publishing for the full workflow.

How do I restrict who sees a document?

Set the document's visibility level when creating or editing it. See Visibility & Permissions for a complete guide to the visibility system.

Troubleshooting

The page won't load or displays incorrectly

1. Refresh the page — Press Ctrl+R (or Cmd+R on Mac)
2. Clear your browser cache — Old cached files can cause display issues
3. Try a different browser — This helps identify if it's a browser-specific problem
4. Check your internet connection — Ensure you have a stable connection
5. Disable browser extensions — Ad blockers or privacy extensions can sometimes interfere

I'm logged in but can't see certain content

Content visibility is based on your role. If you believe you should have access to something you can't see:

1. Check with your administrator to confirm your role is set correctly
2. The content may be in a category with restricted visibility
3. Ask your administrator to review the content's visibility settings

The portal is showing "Coming Soon"

Your community portal is still in setup mode. Only administrators can view the full portal during this phase. If you're an administrator, log in to access the admin dashboard. If you're a resident, your administrator will notify you when the portal is ready.

Email notifications aren't arriving

1. Check your spam/junk folder
2. Add the portal's sending email address to your contacts
3. Verify your email address is correct in your profile
4. Contact your administrator if the problem persists

I'm getting an "Access Denied" error

This means you don't have the required permissions for that page or action. Common causes:

• You're trying to access admin-only pages as a regular member
• Your session has expired — try logging in again
• Your role was recently changed — refresh the page

If you believe this is an error, contact your community administrator.